Policies
Thank you for choosing KitaraBB for your skin nourishment. To ensure a seamless shopping experience, we have outlined our Delivery and Postage Policies below:
Delivery Times
Standard Delivery:
• Our standard delivery time is typically 3-5 business days from the date of order confirmation.
• Orders are processed and dispatched within 48 hours of order placement.
• Delivery times may vary depending on the destination and any unforeseen circumstances.
Express Delivery:
• For those who require their orders sooner, we offer express delivery options.
• Express orders are processed with priority, and delivery is typically within 1-2 business days.
Shipping Costs
• For parcels up to 2kg the delivery cost is from £2.99.
• Parcels over 2kg based on the weight of your order and the delivery location will cost more.
• Free shipping is available for orders exceeding £50, as detailed in our promotions or on the website.
• Any additional customs or import duties are the responsibility of the customer.
Tracking Your Order
• Once your order is dispatched, you will receive a confirmation email with a tracking number.
• Use the provided tracking number to monitor the progress of your shipment on our website or through the designated courier's tracking system.
Delivery
• We use Royal mail delivery services to ensure reliable and secure delivery.
Order Confirmation
• You will receive an order confirmation email upon successful completion of your purchase.
• Please review the order confirmation for accuracy and contact us immediately if any discrepancies are found.
Shipping Restrictions
• We currently ship to mainland UK. If your location is not included, please contact our customer service for assistance.
Returns and Refunds
• No refunds / Returns
Customer Support
• Our dedicated customer support team is available to assist you with any inquiries related to delivery and postage.
• Reach out to kitarabb@gmail.com for prompt and helpful assistance.
We appreciate your trust in KitaraBB. Our commitment is to provide you with a reliable and efficient delivery service, ensuring your products reach you in perfect condition and on time. If you have any further questions or concerns, please don't hesitate to contact us.
Delivery Times
Standard Delivery:
• Our standard delivery time is typically 3-5 business days from the date of order confirmation.
• Orders are processed and dispatched within 48 hours of order placement.
• Delivery times may vary depending on the destination and any unforeseen circumstances.
Express Delivery:
• For those who require their orders sooner, we offer express delivery options.
• Express orders are processed with priority, and delivery is typically within 1-2 business days.
Shipping Costs
• For parcels up to 2kg the delivery cost is from £2.99.
• Parcels over 2kg based on the weight of your order and the delivery location will cost more.
• Free shipping is available for orders exceeding £50, as detailed in our promotions or on the website.
• Any additional customs or import duties are the responsibility of the customer.
Tracking Your Order
• Once your order is dispatched, you will receive a confirmation email with a tracking number.
• Use the provided tracking number to monitor the progress of your shipment on our website or through the designated courier's tracking system.
Delivery
• We use Royal mail delivery services to ensure reliable and secure delivery.
Order Confirmation
• You will receive an order confirmation email upon successful completion of your purchase.
• Please review the order confirmation for accuracy and contact us immediately if any discrepancies are found.
Shipping Restrictions
• We currently ship to mainland UK. If your location is not included, please contact our customer service for assistance.
Returns and Refunds
• No refunds / Returns
Customer Support
• Our dedicated customer support team is available to assist you with any inquiries related to delivery and postage.
• Reach out to kitarabb@gmail.com for prompt and helpful assistance.
We appreciate your trust in KitaraBB. Our commitment is to provide you with a reliable and efficient delivery service, ensuring your products reach you in perfect condition and on time. If you have any further questions or concerns, please don't hesitate to contact us.